Frequently Asked Questions
Everything you need to know about your VLONE order and our exclusive streetwear collections.
How long does shipping take for new drops?
Standard shipping typically takes 7-14 business days. However, due to the exclusive nature of our limited-edition drops, processing times may vary. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return and exchange policy?
All sales are final to maintain the exclusivity of our collections. We only offer exchanges or refunds if an item is confirmed to be defective or if the incorrect product was shipped. Please contact support within 7 days of delivery for assistance.
How can I ensure my VLONE product is authentic?
Authenticity is our priority. Every genuine VLONE garment features specific branding details, high-quality printing techniques, and premium fabric weights. To guarantee authenticity, only purchase directly from our official online store or authorized global retailers.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Which size should I choose for the best fit?
Most VLONE items feature a signature oversized, streetwear fit. We recommend ordering your standard size for the intended look, or sizing down if you prefer a more tailored fit. Please refer to the size chart on each product page for specific measurements.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location. Please note that customs duties and taxes are the responsibility of the recipient.